Refund policy

We want you to love the way your Hashtini rug looks and feels in your home. If it is not the right fit, you may request a return within 30 days of the date your order was delivered.

Eligibility

To be eligible for a return, the rug must be unused, free of stains, odors and pet hair, and in the same condition you received it, with all original tags and packaging. Please keep your order number or proof of purchase, as we will need it to process your return.

How to start a return

Email us at support@hashtini.com with your order number and the reason for the return. We will reply with return instructions and the address to send your item to. Items sent back without first contacting us cannot be accepted.

Return shipping

Unless the item arrived damaged, defective or incorrect, return shipping costs are the responsibility of the customer and are not refundable. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

Damaged, defective or incorrect items

Please inspect your order as soon as it arrives. If your rug is damaged, defective or not the item you ordered, contact us as soon as possible, and no later than 30 days after delivery, with your order number and clear photos of the issue, and we will arrange a replacement or a full refund at no additional cost to you.

Exchanges

The fastest way to get the rug you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Non returnable items

Gift cards and items marked as final sale cannot be returned.

Refunds

Once we receive and inspect your return, we will email you to confirm whether it has been approved. Approved refunds are issued to your original payment method. Your bank or card issuer may need a few additional business days to post the refund to your account. If you have not seen your refund after that time, please contact us at support@hashtini.com.